General Terms and Conditions

This page sets out the terms and conditions that govern your use of our platform and the relationship between you and us. It explains your responsibilities as a user, the rules we apply to accounts, payments and promotions, and how we handle disputes and changes to these terms. By registering or continuing to use the platform you accept these terms.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your login. Only one personal account is permitted per person. You must provide accurate information and keep your contact and payment details up to date. We may ask for identity, address or payment verification at any time and we may restrict, suspend or close accounts where verification is not provided or where we suspect a breach of these terms.

Eligibility requirements

To open and use an account you must meet the minimum legal age for gambling in your area and be legally permitted to gamble. You must not use the platform if you are excluded, self-excluded or otherwise prohibited from gambling. Payment methods used on the account should be registered in your name unless we agree otherwise in writing. Access may be blocked from locations where use would be unlawful.

Acceptable platform use

The platform is for lawful personal use only. You must not attempt to defraud, exploit or manipulate games, services or other users. Prohibited activity includes using bots, multi-accounting, collusion, chargeback abuse and money-laundering. We reserve the right to investigate suspicious activity, withhold funds and cancel bets where rules are broken. Breach of acceptable use may result in account suspension and forfeiture of balances.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which apply in addition to these conditions. Promotional offers may include wagering requirements, maximum bet limits while a bonus is active, game weightings and withdrawal caps. Only one bonus offer may be active at a time unless a promotion states otherwise. We may withdraw, change or refuse bonuses in cases of suspected abuse or where technical errors occur.

Deposits and withdrawals

Payment methods, minimums and maximums are displayed in the cashier. Deposits are usually credited immediately but may be subject to provider processing times. Withdrawals are processed according to the chosen payment method and are subject to identity, source-of-funds and fraud checks. We may place temporary holds on withdrawals pending verification. Fees may apply in limited circumstances and we will return funds to the original payment source where possible.

Dispute resolution

If you have a complaint contact our support team first so we can investigate. Provide your account details and any relevant evidence. If an issue cannot be resolved through normal support channels you may escalate the matter to our complaints team at [email protected]. We will respond and attempt to resolve disputes promptly. If a resolution cannot be reached, you may seek independent advice or pursue available external dispute procedures where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the platform or by email where reasonably possible. Continued use of the platform after changes have been published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.