Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat for fast assistance, email for detailed enquiries or phone for urgent matters. We can help with deposits, withdrawals, verification checks and account changes, and VIP players receive priority handling from a dedicated manager. Our agents will guide you through each step and follow up until your issue is resolved.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within 1 hour; verification and payout queries) |
| General enquiries | [email protected] (billing, verification and policy enquiries; include account ID) |
| Affiliate enquiries | [email protected] (partner programmes, onboarding and commission queries) |
| Phone | +44 20 7946 1523 (for urgent account issues; VIP calls prioritised) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00; support languages: English |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or any case that needs documents or explanations. Please send your message to [email protected] with a clear subject line and current contact details. Including your account ID and the best time to reach you helps us avoid delays and speed up resolution.
Contact Form
Response Time
Support is available 24/7 through live chat and the online contact form. Most inquiries receive a reply within one business day. Requests involving account checks, payment reviews or other complex issues may take longer, depending on their nature. Please include the relevant details when contacting the team so they can review your request and respond as soon as possible.
Feedback
Your feedback helps us improve the site. Share suggestions, bug reports or ideas for new games and promotions - every message is read and considered to make the service smoother and more enjoyable. Email your thoughts to [email protected] or use Live Chat. We review feedback carefully and use it to prioritise updates, fixes and new features based on what players want.