Spinchester Casino Responsible Gambling

We are committed to safer gambling and to helping you keep play controlled and enjoyable. Our approach puts player safety first - we provide clear tools, practical limits and straightforward support so you can manage your activity, protect your funds and step away whenever you need to.

Player protection principles

We aim to promote responsible play by offering transparency, practical controls and access to specialist help. We expect players to gamble only with money they can afford to lose and to use limits and breaks where appropriate. Our staff are trained to recognise signs of harm and to act in the player’s best interests.

Activity-control tools

You can manage your account with a range of built-in controls. These include deposit limits, loss limits, session time limits, reality checks and temporary account breaks. Most tools are available in your account settings; if you need assistance our support team can apply controls on your behalf.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Reductions take effect straight away; requests to raise a limit may be subject to a waiting period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. Use them alongside deposit limits to keep both spending and losses within comfortable bounds.

Time limits and reality checks

Session time limits and periodic reality checks remind you to take a break. You can set automatic logout reminders and limit the length of single play sessions to prevent extended play.

Self-exclusion and account breaks

If you need a longer break you can self-exclude for a defined period or request permanent account closure. Self-exclusion prevents access to your account and disables marketing. To reinstate an account after a fixed exclusion you will need to follow our reactivation process and satisfy any identity checks.

Recognising problematic behaviour

Look out for signs such as chasing losses, neglecting work or family, borrowing to gamble, or hiding activity. If you notice these changes in yourself or someone you care about, take action early by using limits or asking for support.

Tips for maintaining control

Set realistic limits before you start, use deposit and loss caps, take regular breaks and avoid gambling when stressed or tired. Keep a record of time and money spent and never gamble with funds needed for bills or essentials.

Professional help and support organisations

If gambling is causing harm, you are not alone. For confidential advice and treatment options contact recognised UK services such as GamCare, Gambling Therapy, Gamblers Anonymous or the Gordon Moody Association. Our support team can also direct you to these organisations and help apply safety measures to your account.