Player Privacy Policy

At Spinchester Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the steps we take to protect it. It also explains the choices and privacy rights available to you.

Information We Collect

We collect information you provide directly, information generated when you use your account, and details needed to process transactions. The information we hold depends on how you use our services.

Personal Data

When you create or manage an account, we may collect your name, date of birth, contact details and account credentials. We may also request documents to confirm your identity, address or payment details. If you contact us, we may keep a record of your enquiry and our response.

Technical Data

Our website may collect your IP address, device and browser information, pages visited, login activity and other usage data. This helps us keep the service working, identify technical problems and protect accounts from unauthorised access.

Transactional Data

We keep records of deposits, withdrawals, payment methods and account activity. Payment providers may process some of this information on our behalf. We use transaction records to manage your account, review payment requests and resolve queries.

How We Use Your Information

We use your information to provide and manage your account, verify details where needed, process transactions and respond to support requests. We also use it to maintain website security, investigate suspected misuse and meet applicable obligations. We limit our use of personal information to purposes connected with providing and protecting the service, or other purposes explained to you when the information is collected.

How We Protect Data

We use technical and organisational measures to help protect personal information against unauthorised access, loss and misuse. Access to account information is limited to people and service providers who need it for their work. We keep information for as long as it is needed for the purposes described in this policy or to meet applicable requirements, then delete it or handle it securely.

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functions, remember preferences, understand how the site is used and help keep accounts secure. Some cookies are necessary for the website to work. Where a choice is available, you can manage other cookies through the controls shown on the website or your browser settings. Disabling certain cookies may affect how the site works.

Your Privacy Rights

You may ask to access the personal information we hold about you, correct information that is inaccurate, or request deletion of your data. You may also have other rights concerning how your information is used. These rights can depend on the circumstances, including whether we need to retain information for account, security or legal purposes. We may need to verify your identity before acting on a request.

Sharing Information with Third Parties

We may share information with providers that help us operate the website, process payments, verify account details, provide support or maintain security. We may also disclose information when required by law or to protect the service and its users. We expect providers handling personal information on our behalf to use it only for the services they provide and to protect it appropriately.

Changes to This Privacy Policy

We may update this policy when our practices or applicable requirements change. The current version will be available on this page. Please review it from time to time to stay informed about how we handle your information.